Terms and Conditions
Founded in 2001, IWD Agency is a Baton Rouge eCommerce Agency that specializes in Magento development. As a certified Magento Partner, our team focuses on helping brands achieve online success through innovative website design, development, and strategic marketing. Each year, IWD Agency works closely with brands to leverage eCommerce best practices and increase online sales.
Cancellation and Refund Policy
Project invoices are due and must be paid 7 days from date of invoice unless otherwise stated. If the balance due on the invoice has not been received within 7 days, a 10% penalty fee will be applied. In addition, IWD Agency reserves the right to place a hold on the website from being active/live and/or accessible to the design/development files. Until payment has been made in full to IWD Agency, we retain ownership of all design and development, created by the agency. Once final payment has been made, ownership of the website will belong solely to the client.
We make every effort to ensure the initial estimate is as accurate as possible with the information provided. However, the estimate is only an estimate. If additional requirements are added during the course of the work, we will make the client aware of any changes to the original estimate before the work is done, so that there are no surprises at the completion of the project. Client will only be charged for the number of hours the employees of IWD Agency actually spend completing the task. Therefore, if the project ends up taking less time than the original estimated hours, only the amount of hours worked will be charged. Additional enhancements, such as stock-photos, Magento extensions, custom development, etc. will be billed in addition to the existing quote.
All of our estimates are broken-down hourly based upon our standard hourly rate. Consultations, conference calls/meetings, research, design and development are all included within the hours set for each project. Any additional hours will be billed at our standard hourly rate. Due to certain unforeseen circumstances, the project may go over the hours set for the package. Should the project exceed the reserved hours set for the package, clients will be notified when the hours are close to exceeding the project budget. The client will also be responsible for any additional overages.
IWD Agency warrants and represents that, to the best of our knowledge, the creative work developed is original and has not been previously published, or that consent to use has been obtained in writing on an unlimited basis. Client expressly agrees that it will hold IWD Agency harmless for all liability caused by the client’s use of creative products designed by IWD Agency, or its strategic partners, to the extent of such use infringes on the rights of others.
Client warrants that all artwork/intellectual property submitted to be used by IWD Agency is (a) owned by you, or (b) you have the authorization to use it without violating any copyright, trademark, or any other intellectual property laws. Client is solely liable for any legal action that should arise from artwork submitted by Client.
Timelines are contingent on client’s responses and approval of concepts, edits, and information needed from client to complete the project. IWD Agency cannot be held responsible for delays caused by non-responsive clients.
Cancellations for projects with a contract will be based upon contract agreement. If no contract has been signed for development, hosting or marketing project, then cancellations are allowed prior to work effort or hosting usage. If cancellation is made in the middle of a project, client will forfeit their deposit and any other additional expenses.
IWD Agency reserves the right to feature projects we have worked on under our portfolio unless other agreements have been made. We also exclude all other liability we may have to you for acts or omissions by us, our directors, employees, agents, representatives and contractors. This includes both direct and indirect losses, including loss of profits, loss of revenue and loss of any opportunity. This exclusion of liability applies whether or not our contract with you has ended and regardless of the type of damage you suffer or howsoever it was caused.
IWD Agency reserves the right to make changes to these terms at any time. Terms & Conditions effective upon the invoice date sent.
IWD Extensions is a subsidiary of IWD Agency. For all extensions developed and sold as products on IWD Extensions, the following terms are applied:
15 DAY MONEY BACK GUARANTEE
From the date of purchase, the customer has up to 15 days to notify IWD Extensions that they would like to refund the product(s) in order to receive a 100% refund. Legal action may be pursued if IWD Extensions determines that the client maintained and continued to use the product(s) after receiving a refund. Installation and any support work fees are not refundable.
GUARANTEED BUG FREE
If the purchased product(s) contains a glitch or error when working with standard Magento logic, then IWD Extensions will resolve the issue free of charge for the client. If the error is a result of the client’s website deviating from standard Magento logic, then IWD Extensions is not liable for this issue.
All IWD extensions are guaranteed bug-free on a default Magento installation. IWD cannot guarantee compatibility with third-party extensions and/or customizations. Any issues that arise with third-party extensions and/or code will need to be fixed at the expense of the customer. A customer is free to contact IWD support team with any issues that arise.
Each purchased extension includes 90 days of free updates. During the active upgrade period, clients are eligible for free extension updates. If the customer would like additional features added to the original product then a quote will be provided at IWD Extensions' hourly rate. Additional support periods can be purchased for a product: either 180 or 360 days from purchase date.
IWD Extensions warrants and represents that, to the best of our knowledge, the creative design and development logic of products are original and are not plagiarized. Purchased extensions may only be used in one Magento installation. In order to implement an extension in multiple Magento installations, a purchase must be made of that extension per Magento installation. IWD Agency reserves the right to refuse support and refunds to customers that do not adhere to this process.