Peace of mind support, growth ready sites.

eCommerce Maintenance Services You Can Trust

Stop worrying about patches, downtime, and broken checkouts. IWD's eCommerce maintenance services give DTC, B2B, and subscription brands a single, certified partner for ongoing support, security, performance, and enhancements. With 15 years of platform-agnostic experience (Shopify, Magento, Adobe Commerce, WooCommerce, BigCommerce, Headless) our 100 % in-house team keeps your site running flawlessly while you focus on revenue.

Why Ongoing Support Matters

98%

Average uptime maintained for IWD support clients thanks to proactive monitoring and SLA backed response times.

30%

Reduction in security incidents when merchants apply patches within 30 days, our standard maintenance window.

24%

Conversion-rate lift for stores that pair performance tuning with monthly UX enhancements (IWD portfolio average).

2.1×

Average return on maintenance investment when continuous optimization outperforms one off 'fix it later' rebuilds.

01

Proactive Monitoring & SLA Support

We set up 24/7 uptime monitors, error-log alerts, and real-time performance dashboards to track your eCommerce site around the clock. With a 15 minute SLA for critical issues, our team resolves problems before shoppers ever notice, safeguarding revenue and customer trust.

02

Security Patch Management & Compliance

From Shopify theme updates to Magento or Adobe Commerce security patches, our certified developers apply and test every release in staging before production. PCI, GDPR, and ADA/WCAG checks ensure your store meets regulatory and accessibility standards year-round.

03

Performance Optimization & Core Web Vitals

Monthly speed audits, image compression, lazy loading, and server-tuning keep LCP, CLS, and TTFB in Google's 'good' range. Faster pages boost SEO rankings, cut bounce, and lower paid-media CPAs (an essential part of ongoing eCommerce optimizatio).

04

Shopify Maintenance & Liquid Cleanup

We audit apps, update Online Store 2.0 sections, and remove redundant Liquid snippets that slow pages. Theme republishing, metafield management, and checkout extensibility tweaks keep your Shopify or Shopify Plus store secure and speedy.

05

Magento / Adobe Commerce Maintenance

Our Adobe certified team handles quarterly patch bundles, Elasticsearch tuning, indexer health, and Hyvä or PWA Studio updates. Zero-downtime deployment via Cloud pipeline or AWS keeps enterprise B2B and multi-store sites stable.

06

WooCommerce & BigCommerce Maintenance

Plugin conflicts and PHP upgrades can break WordPress stores overnight. We vet updates in staging, harden security, and optimize MySQL queries. For BigCommerce, we manage Stencil theme merges and API rate-limit monitoring.

07

Continuous Improvement & Feature Enhancements

Monthly sprint buckets add high-ROI features (BOPIS, subscriptions, loyalty apps, or headless storefronts) without waiting for a full rebuild. Backlog grooming sessions prioritize enhancements by revenue impact.

08

Data Integrity, Backup & Disaster Recovery

Automated nightly backups, encrypted off-site storage, and disaster recovery drills guarantee that product, order, and customer data can be restored within hours, not days.

09

Dedicated Account Management & Reporting

You get a single point of contact plus Looker Studio dashboards tracking uptime, Core Web Vitals, patch status, and conversion trends. Quarterly strategy calls align enhancements with growth goals, embodying true eCommerce managed services.