Full-service e-commerce agency

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Peace of mind support, growth ready sites.
eCommerce Maintenance Services You Can Trust
Stop worrying about patches, downtime, and broken checkouts. IWD's eCommerce maintenance services give DTC, B2B, and subscription brands a single, certified partner for ongoing support, security, performance, and enhancements. With 15 years of platform-agnostic experience (Shopify, Magento, Adobe Commerce, WooCommerce, BigCommerce, Headless) our 100 % in-house team keeps your site running flawlessly while you focus on revenue.

Why Ongoing Support Matters

98%

Average uptime maintained for IWD support clients thanks to proactive monitoring and SLA backed response times.

30%

Reduction in security incidents when merchants apply patches within 30 days, our standard maintenance window.

24%

Conversion-rate lift for stores that pair performance tuning with monthly UX enhancements (IWD portfolio average).

2.1×

Average return on maintenance investment when continuous optimization outperforms one off 'fix it later' rebuilds.

Our Proven Maintenance Process

Our Proven Maintenance Process

WHAT MAKES IWD
Different
Exceptional
Wow
Stand out
Fearless
Agile

Certified, In-House Developers
Adobe, Shopify, and Google-certified talent, no offshore hand-offs.
Platform-Agnostic Expertise
Shopify, Magento, BigCommerce, WooCommerce, and headless (choose or switch with confidence).
SLA-Backed Response Times
15 minute critical response; 98 % uptime target baked into every retainer.
Security & Compliance First
PCI, ADA/WCAG, GDPR, and SOC-2 best practices guard your brand and customers.
Growth-Driven Retainers
Maintenance paired with CRO and feature roadmaps to turn stability into scalable revenue.

Results in Action

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Telling their story like it's our own

Penn State University
  • +36% user engagement
  • +67% site speed
Runners Athletics
  • +240% Revenue
  • +180% AOV
Penn State Berkey Creamery
  • +70% Conversion Rate
  • +56% Revenue
Paypal & Dominate
  • +$13Million Monthly Transactions

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