You get an assigned, senior Shopify developer assigned to your account. Not a rotating pool of anonymous support staff. Your dedicated engineer knows your store, your integrations, and your business. Direct Slack or email access. SLA-backed response within 1 hour for critical issues. Pair with our Shopify developers for project work.
We monitor your Shopify store 24/7 for performance issues, uptime drops, checkout errors, and app conflicts. Alerts are triggered before customers notice problems. Proactive maintenance prevents fires instead of fighting them. Our US-based team handles issues in real time during business hours with on-call coverage for critical incidents.
Liquid template bugs, app conflicts, checkout issues, payment gateway errors, and theme glitches resolved by certified Shopify developers. All issues triaged by severity with response time guarantees. We track every ticket to resolution. See our Shopify development services for larger project work.
We manage all third-party apps, resolve conflicts, update configurations, and handle new app integrations. ERP syncs, marketing automation, payment gateways, and fulfillment integrations monitored and maintained. Includes our Shopify NetSuite connector support if applicable.
Ongoing Lighthouse audits, image optimization, script loading improvements, and Core Web Vitals monitoring. We optimize your Shopify store performance continuously, not just at launch. Page speed improvements directly impact conversion rates. Works alongside our Shopify SEO services for ranking impact.
Monthly reports covering uptime percentage, issues resolved, performance metrics, and optimization recommendations. Quarterly strategy calls with your dedicated engineer. You always know the health of your store. Graduates to broader Shopify Plus project work when growth initiatives require development.
DEDICATED, PROACTIVE, SLA-BACKED
Support, development, SEO, and design in one team. When your bug fix requires a code change, it happens immediately without engaging a separate team.
P1 critical issues resolved within 1 hour. P2 within 4 hours. P3 within 24 hours. SLA-backed response times, guaranteed in writing.
16+ years of Shopify support and development expertise. Certified Shopify Plus Partner with deep platform knowledge.
US-based support team. No timezone issues, no language barriers, no offshore handoffs. Your engineer is in your timezone.
Assigned engineer assigned to your account. They know your store, your integrations, and your business priorities.
We find and fix issues before they impact your customers or revenue. Monitoring, not just reactive ticket resolution.
Enterprise-grade Shopify Plus support covering custom checkout flows, Shopify Functions, Shopify Flow automations, multi-store management, and B2B configuration. Our certified Shopify Plus agency team provides the highest level of platform expertise for enterprise brands.
Critical issues do not follow business hours. Our on-call support covers P1 incidents: checkout failures, payment errors, complete site outages, and security incidents. 24/7 emergency support available on Enterprise support tiers. Your revenue is protected around the clock.
Regular security audits of your Shopify apps and custom code. Immediate response to Shopify security advisories. PCI compliance monitoring and app permission reviews. We proactively identify vulnerabilities before they become incidents.
We track conversion funnel metrics alongside technical performance. When checkout conversion drops, we diagnose the cause immediately: app conflict, theme bug, or UX issue. Conversion monitoring is part of proactive support, not a separate engagement. Supports our Shopify SEO services.
Dedicated support for Shopify Plus B2B features: company account issues, tiered pricing conflicts, purchase order workflows, and ERP sync errors. Our team understands B2B commerce complexity on Shopify. See our Shopify Plus B2B and B2B ecommerce agency services.
Product catalog updates, banner and promotion setup, landing page creation, and content management support. Our team handles recurring merchandising tasks so your internal team can focus on strategy. Includes Shopify theme template management and section customizations.
BEYOND TICKET RESOLUTION
Support Onboarding
We begin with a full discovery of your Shopify store: architecture audit, integration documentation, known issues, and performance baseline. Your dedicated engineer ramps up in 5 business days with full context of your platform.
SLA-Backed Issue Resolution
P1 critical issues: 1-hour response, same-day resolution. P2 high-priority: 4-hour response. P3 standard: 24-hour response. Every ticket tracked to closure with root cause documentation. No issue falls through the cracks.
Proactive Monitoring & Maintenance
24/7 uptime monitoring, Core Web Vitals tracking, checkout funnel monitoring, and app health checks. We identify degradation trends and fix them before they become customer-facing issues. Monthly maintenance windows for planned updates.
Monthly Reporting
Monthly support summary: uptime %, issues resolved by priority, performance metrics, optimization completed, and recommendations. Quarterly strategy review call with your dedicated engineer to align on roadmap and priorities.
Growth Transition to Development
When your business needs new features, redesigns, or platform upgrades, your support team transitions seamlessly to a development engagement. No handoffs to new teams. Same certified engineers. See Shopify development services.
Not a ticket queue. You get an assigned, certified Shopify developer who knows your store and responds directly. Senior-level, US-based.
We monitor your store 24/7 for performance, uptime, and conversion issues. Problems identified and resolved before they reach your customers.
P1: 1-hour response. P2: 4-hour response. P3: 24-hour response. Response time guarantees written into every support agreement.
Support, development, SEO, and design in one team. Complex issues requiring code changes are handled immediately, no separate agency needed.
Dedicated Shopify engineer, bug fixes, app management, performance monitoring, and monthly reporting. Business-hours support with SLA.
P1: 1 hour. P2: 4 hours. P3: 24 hours. All during business hours (US Eastern or Pacific).
Growing Shopify stores needing reliable technical support without building an in-house team.
Dedicated senior Shopify Plus engineer, 24/7 emergency coverage, proactive optimization, strategy reviews, and full development access.
P1: 1 hour (24/7). P2: 2 hours. P3: 8 hours. Enterprise-grade SLA with escalation paths.
Enterprise Shopify Plus brands requiring always-on support, B2B management, and strategic development capacity. See our Shopify Plus agency.
Whether you need standard Shopify support services, enterprise Shopify Plus management, or development capacity to grow, our full-stack team delivers. Compare with Shopify development services or explore our Shopify Plus agency.
Certified Shopify Plus Partner with 16+ years. Our US-based support team manages Shopify stores from startup to enterprise scale.
Adobe Commerce Solution Partner. Multi-platform support expertise across Magento, Adobe Commerce, and Shopify.
Certified BigCommerce partner. We provide support across all major ecommerce platforms with the same certified, US-based standard.
Salesforce Commerce Cloud partner. Enterprise ecommerce support across all major platforms from a single certified US-based agency.
