An assigned senior WooCommerce engineer assigned to your account. Not a ticket queue. Your engineer knows your WordPress installation, active plugins, theme, and integrations. Direct Slack access. SLA-backed response times.
WordPress core updates, WooCommerce updates, theme updates, and plugin compatibility fixes. Full regression testing before any update goes live. Plugin conflict resolution. No untested updates pushed to production.
Core Web Vitals monitoring, server-side caching, image optimization, database query optimization, and plugin overhead reduction. Performance tracked monthly. WooCommerce performance is critical for both SEO and conversion rate.
24/7 uptime monitoring, checkout flow monitoring, payment gateway status, and third-party integration health. Issues detected before they become customer-facing. Alert before your customers notice.
Plugin updates, compatibility testing, and conflict resolution. We evaluate every plugin install against your performance budget. New plugin recommendations include performance impact assessment.
Monthly development capacity for new features, WooCommerce extensions, integration builds, and campaign pages. Development retainer combined with support coverage in one engagement.
MAINTENANCE, MONITORING AND GROWTH
Assigned senior WooCommerce engineer assigned to your account. Someone who knows your WordPress stack.
SLA-backed response times for all support tiers. Critical (store down): 1-hour response. Standard: same-day.
WordPress core, WooCommerce, themes, plugins, and custom code all covered by one team.
US-based WooCommerce support team. Timezone alignment, direct communication, no offshore relay.
24/7 monitoring means we detect issues before you do. Fewer critical incidents, faster resolution.
16+ years of WordPress and WooCommerce platform expertise on your account.
WordPress security scanning, malware detection, login protection, and security header configuration. WooCommerce stores are high-value targets for attacks. Proactive security reduces breach risk.
Server configuration review, hosting provider optimization, PHP version management, MySQL optimization, and CDN configuration. Hosting infrastructure significantly impacts WooCommerce performance and reliability.
Daily automated backups with tested recovery procedures. Off-site backup storage. Recovery time objective (RTO) defined and tested. We recover your store, not just your database.
Payment gateway health, fulfillment integration status, ERP sync monitoring, and marketing automation connections. Integration failures detected and resolved before orders are affected.
24/7 emergency response for critical WooCommerce issues: site down, checkout broken, hacked store, plugin conflict causing data loss. Critical SLA: 1-hour response, immediate senior engineer escalation.
If WooCommerce is creating maintenance overhead that cannot be resolved, we provide honest replatforming consulting. Shopify and BigCommerce migration planning with full SEO preservation.
ADVANCED SUPPORT CAPABILITIES
Support Onboarding
WordPress and WooCommerce audit, plugin inventory, codebase review, integration documentation, and access setup. Your engineer is briefed before responding to their first ticket.
Monitoring Setup
Uptime monitoring, checkout flow monitoring, payment gateway health checks, and performance baseline established in week one.
Ongoing Support
Direct access to your assigned WooCommerce engineer via Slack. SLA-backed response from someone who knows your store.
Monthly Reporting
Monthly report: issues resolved, uptime, Core Web Vitals, plugin health, security status, and recommended optimizations.
Quarterly Strategy Review
Quarterly review: WordPress and WooCommerce roadmap, plugin updates, performance trends, and development priorities for the next quarter.
Your assigned WooCommerce engineer knows your WordPress stack. Not a random helpdesk technician from a ticket pool.
WordPress core, WooCommerce, PHP, MySQL, themes, plugins, and custom code. One team covers the full stack.
We find issues before you do. Proactive monitoring means fewer critical incidents and faster resolution.
16+ years of WordPress and WooCommerce maintenance. We have seen every plugin conflict, database performance issue, and attack pattern.
Assigned WooCommerce engineer, SLA-backed response, monthly reporting, updates, bug fixes, and performance monitoring.
Critical issues: 4-hour response. Standard: 24-hour. Urgent: same-day.
Growing WooCommerce brands needing reliable maintenance and support from an assigned engineer.
Assigned senior engineer, 1-hour critical response, 24/7 monitoring, security scanning, development retainer, and quarterly strategy reviews.
Critical: 1-hour response. Standard: 4-hour. Proactive escalation for detected issues.
Established WooCommerce brands with complex integrations and custom code requiring continuous expert maintenance.
WooCommerce support from IWD, or explore whether migrating to Shopify or BigCommerce reduces your maintenance overhead.
Certified Shopify Plus partner. Shopify support services as an alternative to WooCommerce maintenance complexity.
Certified BigCommerce partner. BigCommerce support for brands migrating from WooCommerce.
Adobe Commerce Solution Partner. Magento support for enterprise WordPress/WooCommerce users moving to Magento.
Multi-platform support expertise across all major ecommerce platforms from one US-based certified agency.
