Adobe Commerce Maintenance

Adobe Commerce maintenance that keeps the store current without the downtime.

An Adobe Commerce store does not stay healthy on its own. Versions fall behind, security patches pile up, the Cloud pipeline drifts, and the page that was fast at launch slows to a crawl. We are a senior team of Adobe-certified engineers who handle version upgrades, security patches, uptime monitoring, performance, and Adobe Commerce Cloud upkeep on a predictable cadence, so your store stays current, secure, and fast while it keeps selling.

Trusted by 300+ brands
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Why brands come to us

When falling behind on versions has become a standing risk.

Stores get into trouble the same way every time: an upgrade nobody wanted to risk, security patches left for later, a Cloud environment nobody is watching, and a page that was fast at launch now dragging on every load. Adobe Commerce maintenance exists to take that risk off your plate. We pair senior engineering with a steady, scheduled cadence, and as a working Adobe Commerce agency we keep the store healthy while the rest of the business keeps moving.

16+ yrs
Maintaining Magento, since 2009
300+
Brands shipped worldwide
$10B+
In client GMV powered
94%
Client retention after launch
Partnerships · Reviews · Awards

Credentials & recognition.

Client-first approach

We're here to help you win, plain and simple.

Same senior team from kickoff to launch and beyond. We do not outsource, we do not disappear after go-live, and we do not hand you off.

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94%
Client retention

Across every phase. Discovery, build, launch, and growth, the same senior team stays with you.

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What our maintenance plans cover

Upgrades, security, and Cloud upkeep handled by the same senior team.

Every plan is scoped to your store and your version, not a fixed package. The same Adobe-certified engineers handle the proactive work and the tickets, so nothing slips between the two. Most clients combine a few of these into one monthly scope, with our broader Magento support services sitting alongside the maintenance work, and the same people answering the phone every time.

/01Version upgrades, done safelyAdobe Commerce upgrades planned on staging, regression-tested, and shipped in a window your store can take, not over a live weekend that nobody is around to watch.Adobe Commerce development services/02Security patches on release dayAdobe security releases applied and verified as they drop, so a known vulnerability is never the reason your store ends up in a breach report.Magento support services/03Adobe Commerce Cloud upkeepWe manage the Cloud pipeline, environments, and configuration: deploys through staging, infrastructure health, and the platform updates Adobe ships to managed Cloud.Adobe Commerce Cloud/04Performance and Core Web VitalsMaintenance is not just keeping the lights on. We tune cache, indexers, Fastly, and front-end weight so the store stays fast as the catalog and traffic grow.Performance optimization/05Uptime and proactive monitoringWe watch response times, error rates, cron health, and queue depth around the clock, then fix the cause before a slow page turns into a down store.Adobe Commerce experts/06B2B and account-driven upkeepCompany accounts, shared catalogs, quote workflows, and tiered pricing keep working through every upgrade, so your wholesale buyers never hit a broken checkout.Adobe Commerce B2B/07SEO and migration safetyUpgrades and replatforms are where rankings quietly leak. We protect redirects, metadata, and structured data so a version bump never costs you organic traffic.Adobe Commerce SEO/08Open-source Magento upkeepStill on Magento Open Source, or running both? The same senior team maintains the open-source codebase on the same cadence, with no second vendor to manage.Magento maintenance/09Strategy and the right partnerMaintenance works best with a roadmap behind it. We bring the planning and senior bench of a full Adobe Commerce agency to the work that keeps the store healthy.Adobe Commerce agency
Which edition are you on

Magento Open Source or Adobe Commerce? They are maintained differently.

Both editions share the same roots, but the maintenance job is not the same. Magento Open Source is yours to host, patch, and upgrade entirely on your own terms, while Adobe Commerce layers paid features, B2B, and the managed Cloud platform on top, with its own release and patch rhythm. Knowing which one you run, and what each one needs from a maintenance plan, is the first thing we sort out, because applying the wrong cadence to the wrong edition is how stores fall behind.

Magento Open Source

The free, self-hosted edition. You own the hosting, the patch schedule, and the upgrade path end to end, which means full control and a lower license cost, but also full responsibility. Security releases have to be tracked and applied by your team or ours, there is no managed Cloud doing it for you, and major version upgrades are projects you plan and run yourself. It is the right home for stores that want control and have the engineering behind them, and the maintenance job is steady patching, tested upgrades, and someone actually watching uptime.

Maintenance leans on
  • Self-hosted patching on a tracked schedule
  • Owner-run version upgrades, rehearsed on staging
  • Your own monitoring, backups, and recovery plan
Adobe Commerce

The paid edition, on-premise or on Adobe Commerce Cloud. You get native B2B, advanced merchandising, and, on Cloud, a managed platform with Fastly, a deploy pipeline, and infrastructure Adobe keeps current. Security and quality patches arrive on Adobe's release cadence, and Cloud adds platform updates on top, so the maintenance job shifts toward managing the pipeline, testing each release, and keeping the paid features and integrations healthy through every upgrade. More is handled for you, but it still needs a senior team that knows the Cloud workflow.

Maintenance leans on
  • Adobe release-cadence patches, tested before deploy
  • Cloud pipeline, environment, and Fastly upkeep
  • B2B, merchandising, and integrations kept compatible

Not sure which edition fits where you are headed, or whether to move between them? Our Adobe Commerce development services team maps the right edition and a safe upgrade path before any maintenance plan begins.

Why IWD

The same senior engineers who built it are the ones who keep it healthy.

Most maintenance goes wrong for one of two reasons: the work gets handed to a junior queue that does not know your store, or upgrades get put off until something breaks. By then you are paying for it twice, once in the emergency fix and again in the orders you lost while the store was down or exposed. We built our Adobe Commerce maintenance plans to do the opposite, with Adobe-certified engineers, a steady cadence, and a store that never falls so far behind that catching up becomes a project of its own.

  • Upgrades without the downtime

    We rehearse every Adobe Commerce upgrade on staging, run regression tests, and ship in a planned window. The version moves, your store keeps selling.

  • Adobe-certified, on patch day

    Our engineers hold Adobe Commerce certifications and apply security releases the day they land, so your store is never the easy target on a known exploit.

  • Cloud and on-prem, one team

    Whether you run Adobe Commerce Cloud or your own infrastructure, the same senior engineers handle the pipeline, the patches, and the upkeep.

  • We built it, so we keep it

    Most clients move from a build straight onto a maintenance retainer. The people who shipped the store are the people who keep it healthy.

How we work

A clear path from first audit to a store that stays healthy.

Good maintenance is not reactive firefighting, it is a rhythm. We start by learning the store, fix what is urgent, then settle into a cadence you can plan around, with the same senior engineers every cycle and a backlog you can see.

01

Audit

We review your version, security posture, Cloud or hosting setup, extensions, and performance, then document the risks and the backlog in plain language before anything changes.

02

Stabilize

We close the urgent gaps first: missing security patches, failing crons, broken backups, and the slow pages quietly costing you orders.

03

Maintain

A predictable cadence of patches, upgrades, monitoring, and fixes, with the same senior engineers and a shared backlog you can see.

04

Improve

Maintenance frees up room to grow. We fold performance work and small enhancements into the same retainer so the store keeps getting better.

Questions, answered

What merchants ask before they put us on a maintenance retainer.

The questions we hear most before a retainer starts. If yours isn't here, just ask.

What does an Adobe Commerce maintenance plan actually cover?

Version upgrades, Adobe security patches, uptime and performance monitoring, Adobe Commerce Cloud upkeep, backups and disaster recovery, extension upkeep, integration and ERP health, and the steady stream of bug fixes and small enhancements a live store generates. It is the whole job of keeping an Adobe Commerce store healthy, handled by one senior team.

Can you upgrade our Adobe Commerce store without taking it down?

Yes, and it is the core of what we do. We rehearse every upgrade on a staging copy, run regression tests against your critical paths, and deploy in a planned low-traffic window. Customers keep shopping while the version moves underneath them, and we have a tested rollback ready if anything looks wrong.

Do you maintain Adobe Commerce Cloud, or only on-premise stores?

Both. On Adobe Commerce Cloud we manage the deploy pipeline, environments, and configuration, work with the platform updates Adobe pushes to managed Cloud, and keep Fastly and the infrastructure tuned. On self-hosted or on-premise stores we handle the same patches, upgrades, and performance work against your own hosting. The same senior team covers either setup.

How quickly do you apply Adobe security patches?

We track Adobe Commerce security releases and apply them on a priority schedule, with critical patches handled as they drop rather than at the next monthly cycle. We test each patch on staging first so a security fix never breaks a working store.

We did not build with you. Can you still maintain our store?

Yes, and it is one of the most common ways clients start with us. We run a code, security, and architecture audit first, document what we find, and stabilize the urgent gaps before settling into a steady maintenance cadence. You do not have to have built with us to be maintained by us.

How do you price an Adobe Commerce maintenance retainer?

Every plan is scoped to your store: the version you are on, whether you run Cloud or on-premise, your catalog and traffic, the integrations in play, and how much proactive work the codebase needs. You get a firm, itemized monthly scope on the first call, with no long sales cycle, so you know exactly what is covered before anything begins.

Let's build

Keep your Adobe Commerce store current, secure, and fast.

Tell us what version you are on, whether you run Cloud or on-premise, and where the store hurts. We will come back within one business day with a real plan, a real cadence, and a clear scope.

15-minute assessmentNo obligationReply within 1 business day