Shopify support services from a team that already knows your store.
The worst time to meet your developers is when checkout is down. We are a senior team of Shopify engineers who support, maintain, and grow Shopify and Shopify Plus stores on retainer. Fixes, performance, and roadmap work handled by the same people, every month, with no junior bench and no re-explaining your build.
When your store needs steady hands, not another rebuild.
Most Shopify stores do not need to be rebuilt. They need someone reliable to fix what breaks, keep the apps and theme healthy, watch the speed, and ship the next set of improvements without drama. We are the team brands keep on retainer once the launch is done and the day-to-day has to be handled by people who actually know the store. The same senior team that handles your Shopify development stays on to support and grow it.
Credentials & recognition.
Adobe Solution Partner
Shopify Plus Partner
BigCommerce Elite Partner
Salesforce Partner
Klaviyo Partner
We're here to help you win, plain and simple.
Same senior team from kickoff to launch and beyond. We do not outsource, we do not disappear after go-live, and we do not hand you off.
Across every phase. Discovery, build, launch, and growth, the same senior team stays with you.
See more winsOngoing Shopify support, from urgent fixes to planned growth.
Whatever the store needs that month, the same senior engineers handle it. Every retainer is scoped to your store and your roadmap, not a fixed ticket count nobody reads.
Support for Shopify and Shopify Plus.
We support both plans on retainer, with the same senior team either way. The plan changes what we can touch in the checkout; it does not change the quality of the support. We keep your store fast, fixed, and moving forward on whichever plan you run.
On standard Shopify we handle theme fixes, app upkeep, performance, and roadmap work. Everything outside the locked checkout is fully supportable, which is the large majority of a store.
- You run standard Shopify
- Fixes, speed, and feature work as needed
- You want a senior team on retainer
On Plus we add checkout extensibility, Functions, and B2B to what we can maintain and extend, so support covers the enterprise features you are paying for, not just the storefront.
- You run Shopify Plus today
- Checkout or B2B logic needs upkeep
- You want full-stack Plus support
New to us? We start with a store health check.
Proof behind the partnership, not just a pitch.
A few of the stores our senior team has shipped, scaled, and stayed on to grow.
Europa Eyewear
A Shopify Plus wholesale storefront with SparkLayer B2B and a Mirakl marketplace for a global eyewear house.
QC Supply
An enterprise Magento B2B rebuild with GroupBy search and Microsoft Dynamics ERP for a high-SKU distributor.
US Camera Pro
A Magento store for a camera and optics retailer, with M2E marketplace sync across channels.
The same senior engineers, month after month after month.
Most support arrangements go sideways for one of two reasons: the work gets passed to a rotating junior queue, or the agency only resurfaces to bill you. We built our retainers to do the opposite, with one team that knows your store and stays accountable to it.
The same people who know your store
You are not re-explaining your build every ticket. The senior engineers on your retainer learn your store once, then move faster on every request after that.
Senior team, no junior bench
Your support hours go to experienced Shopify developers, not a training program. The people answering tickets are the people who can actually fix them.
Sixteen years on Shopify
We have built and supported Shopify and Shopify Plus stores across high-volume DTC, B2B, and complex multi-store catalogs since the early days of the platform.
We build, then we stay
Support is not an afterthought for us. Most clients keep us on long after launch for fixes, roadmap work, and growth, with one team across all of it.
A clear path from first ticket to steady momentum.
Audit
We review your theme, apps, and store health to map what is fragile, what is slow, and what is worth fixing first.
Onboard
We document your stack and set up a shared backlog and clear channels, so requests have one place to go from day one.
Support
Fixes and small changes move quickly against an agreed response window. Larger work is scoped, planned, and shipped in sprints.
Grow
Each month we review what shipped, tune performance, and reprioritize the roadmap, so the retainer keeps moving the numbers.
What merchants ask before they put us on retainer.
What does a Shopify support retainer actually cover?
Bug fixes, theme and front-end changes, app installs and upkeep, performance work, checkout and conversion tweaks, B2B and Markets support, and planned roadmap features. You get a senior team for both the small things that break and the bigger work you want to ship next.
Can you support a Shopify store another agency built?
Yes, and it is one of the most common ways clients start with us. We run a store and code audit first, document the theme and app stack in plain language, then give you a prioritized plan before we touch anything.
How is this different from a one-off project?
A project has a defined start and end. A support retainer is an ongoing relationship: a dedicated senior team on call every month for fixes, maintenance, and roadmap work, so you are not re-hiring and re-onboarding an agency every time something comes up.
How fast do you respond when something breaks?
Every retainer includes an agreed response window, with urgent issues like a broken checkout or a down storefront prioritized ahead of routine work. Because the same engineers know your store, the time from ticket to fix stays short.
How do you scope and quote a Shopify support retainer?
We size the retainer to your store and the work you expect: store complexity, app stack, the pace of changes you want, and your roadmap. You get a clear, itemized quote on the first call, with no long sales cycle, so you know exactly what you are committing to before anything begins.
Do you support Shopify Plus, Hydrogen, and headless stores?
Yes. We support standard Shopify, Shopify Plus, and Hydrogen and headless storefronts, including checkout extensibility, B2B, and Markets. It is the same senior team across the front end and the back end.
Keep your Shopify store in steady hands.
Tell us what keeps breaking and what you want to ship next. We will come back within one business day with a real plan, a real response window, and a real number.
Start a project