BigCommerce support from a team that already knows your store.
The worst time to meet your developers is when checkout is down. We are a senior in-house team of BigCommerce engineers who support, maintain, and grow stores on retainer. Fixes, performance, theme and headless work, and roadmap features handled by the same people, every month, with no junior bench and no re-explaining your build.
When your store needs steady hands, not another rebuild.
Most BigCommerce stores do not need to be rebuilt. They need someone reliable to fix what breaks, keep the apps and integrations healthy, watch the speed, and ship the next set of improvements without drama. We are the team brands keep on retainer once the launch is done and the day-to-day has to be handled by people who actually know the store. The same senior team that handles your BigCommerce development stays on to support and grow it.
Credentials & recognition.
Adobe Solution Partner
Shopify Plus Partner
BigCommerce Elite Partner
Salesforce Partner
Klaviyo Partner
We're here to help you win, plain and simple.
Same senior team from kickoff to launch and beyond. We do not outsource, we do not disappear after go-live, and we do not hand you off.
Across every phase. Discovery, build, launch, and growth, the same senior team stays with you.
See more winsOngoing BigCommerce support, from urgent fixes to planned growth.
Whatever the store needs that month, the same senior engineers handle it. Every retainer is scoped to your store and your roadmap, not a fixed ticket count nobody reads.
We support both front-end architectures.
BigCommerce gives you two ways to build a storefront: the built-in Stencil theme engine, or a headless front end on Catalyst. We support both on retainer, with the same senior team either way. The architecture changes how we ship changes; it does not change the quality of the support. Here is what we maintain on each, so you can pick the path that fits the store you actually run.
Stencil is BigCommerce's native theme framework, built on Handlebars templates, the Stencil CLI, and the page builder. On a Stencil store we handle template and section edits, theme regressions, page builder work, app and widget upkeep, performance tuning, and the Core Web Vitals that drive both conversion and rankings. Because the rendering lives inside BigCommerce, changes ship quickly and the platform handles hosting and scaling. This is the right path for most stores: it keeps the cost of change low while still giving you room to customize the storefront, the cart, and the catalog templates.
- You run a Stencil theme today
- Fast, low-cost front-end changes matter
- You want one team for theme, apps, and speed
Catalyst is BigCommerce's headless storefront, a React and Next.js front end that talks to the store through the Storefront and GraphQL APIs. On a Catalyst build we maintain the front-end app and its deploys, keep the API and webhook layer reliable, tune Core Web Vitals at the framework level, and manage the integrations that feed it. Headless gives you full control over the experience and the freedom to compose your own stack, in exchange for more moving parts to keep healthy. We treat the front end and the BigCommerce back end as one system, so a senior team owns the whole path from API to page rather than splitting it across vendors.
- You run, or plan to run, Catalyst headless
- You need a custom, API-driven experience
- You want full-stack support, front end to API
Not sure which fits? We talk it through in BigCommerce development.
Proof behind the partnership, not just a pitch.
A few of the stores our senior team has shipped, scaled, and stayed on to grow.
Penn State
A multi-store Adobe Commerce build for Penn State Extension, serving learners across 67 counties.
QC Supply
An enterprise Magento B2B rebuild with GroupBy search and Microsoft Dynamics ERP for a high-SKU distributor.
Europa Eyewear
A Shopify Plus wholesale storefront with SparkLayer B2B and a Mirakl marketplace for a global eyewear house.
The same senior engineers, month after month after month.
Most support arrangements go sideways for one of two reasons: the work gets passed to a rotating junior queue, or the agency only resurfaces to bill you. We built our retainers to do the opposite, with one in-house team that knows your store and stays accountable to it.
The same people who know your store
You are not re-explaining your build every ticket. The senior engineers on your retainer learn your BigCommerce store once, then move faster on every request after that.
Senior in-house team, no junior bench
Your support hours go to experienced BigCommerce developers on our own team, not a training program or an offshore queue. The people answering tickets are the people who can actually fix them.
Sixteen years in ecommerce
We have built and supported high-volume stores across DTC, B2B, and complex multi-store catalogs since 2008, and we are a BigCommerce partner with senior developers on staff.
We build, then we stay
Support is not an afterthought for us. Most clients keep us on long after launch for fixes, roadmap work, and growth, with one team across all of it.
A clear path from first ticket to steady momentum.
Audit
We review your Stencil theme, apps, and integrations to map what is fragile, what is slow, and what is worth fixing first.
Onboard
We document your stack and set up a shared backlog and clear channels, so requests have one place to go from day one.
Support
Fixes and small changes move quickly against an agreed response window. Larger work is scoped, planned, and shipped in sprints.
Grow
Each month we review what shipped, tune performance, and reprioritize the roadmap, so the retainer keeps moving the numbers.
What merchants ask before they put us on retainer.
What does a BigCommerce support retainer actually cover?
Bug fixes, Stencil theme and front-end changes, app and integration upkeep, performance work, API and webhook work, B2B Edition and multi-storefront support, and planned roadmap features. You get a senior in-house team for both the small things that break and the bigger work you want to ship next.
Can you support a BigCommerce store another agency built?
Yes, and it is one of the most common ways clients start with us. We run a store and code audit first, document the Stencil theme, apps, and integrations in plain language, then give you a prioritized plan before we touch anything.
Do I still need support if BigCommerce is fully hosted SaaS?
BigCommerce handles the servers, security patches, and platform updates, so there is no infrastructure to maintain. What stays ongoing is your store: Stencil theme work, app and integration upkeep, API and webhook reliability, performance, and the roadmap. That is the work a retainer covers.
How fast do you respond when something breaks?
Every retainer includes an agreed response window, with urgent issues like a broken checkout, a failing integration, or a down storefront prioritized ahead of routine work. Because the same engineers know your store, the time from ticket to fix stays short.
How do you scope and quote a BigCommerce support retainer?
We size the retainer to your store and the work you expect: store complexity, your app and integration stack, B2B or multi-storefront needs, the pace of changes you want, and your roadmap. You get a clear, itemized quote on the first call, with no long sales cycle, so you know exactly what you are committing to before anything begins.
Do you support BigCommerce B2B Edition, multi-storefront, and Catalyst headless?
Yes. We support standard Stencil storefronts, B2B Edition, multi-storefront setups, and Catalyst headless builds on the Storefront and GraphQL APIs. It is the same senior in-house team across the front end and the integrations.
Keep your BigCommerce store in steady hands.
Tell us what keeps breaking and what you want to ship next. We will come back within one business day with a real plan, a real response window, and a real number.
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