Magento support services from a team that stays with you.
Your Magento store is too important to hand to a rotating ticket queue or an agency that disappears after launch. We put a dedicated senior team of Adobe-certified engineers on retainer for fixes, upgrades, roadmap work, and growth, the same people who learn your codebase and keep making it better. Sixteen years in, with no junior bench and no handoffs.
When the store is live and the real work never stops.
Launch is the easy part. The hard part is the years after: patches that pile up, a backlog nobody owns, performance that quietly slips, and an agency that has already moved on. We are the Magento support agency brands call when the store is core to the business and it needs a team that actually stays. As a working Magento agency, we pair senior engineering with commerce strategy, so support does more than keep the lights on, it keeps the numbers climbing.
Credentials & recognition.
Adobe Solution Partner
Shopify Plus Partner
BigCommerce Elite Partner
Salesforce Partner
Klaviyo Partner
We're here to help you win, plain and simple.
Same senior team from kickoff to launch and beyond. We do not outsource, we do not disappear after go-live, and we do not hand you off.
Across every phase. Discovery, build, launch, and growth, the same senior team stays with you.
See more winsEverything from emergency fixes to the roadmap, on one retainer.
One dedicated senior team handles all of it, with capacity that flexes between firefighting and forward motion. Every retainer is scoped to your store, not a fixed package.
Ad-hoc support, or a dedicated managed retainer?
Most stores start with ad-hoc help and a list of someone's phone number. It works until it does not. As the catalog, traffic, and integrations grow, the gap between reactive and managed support becomes the difference between a store that quietly loses orders and one that compounds. Here is how the two models actually compare, so you can pick the one your business needs.
You call when something breaks and pay by the hour. Every request starts cold: a new person relearns your store, diagnoses from scratch, and patches the symptom. It is cheaper per month on paper, but downtime costs more than the invoice, and the same problems keep coming back because nobody owns the root cause or the roadmap.
- The store is small and rarely changes
- Issues are infrequent and low-severity
- You have in-house engineers for everything else
A reserved block of senior capacity each month, staffed by the same Adobe-certified engineers who learn your codebase. Severity-based response times are written into the agreement, monitoring and patching are proactive, and unused capacity flexes into roadmap and conversion work. Support stops being a cost center and starts moving the numbers.
- The store is core to the business
- You need guaranteed response times and uptime
- You want support that also ships growth work
Not sure how much capacity you need? Our Magento audit scopes the right retainer to your store, not a fixed package.
Proof behind the partnership, not just a pitch.
A few of the stores our senior team has shipped, scaled, and stayed on to grow.
QC Supply
An enterprise Magento B2B rebuild with GroupBy search and Microsoft Dynamics ERP for a high-SKU distributor.
US Camera Pro
A Magento store for a camera and optics retailer, with M2E marketplace sync across channels.
Warner Press
A Magento store for a publisher, integrated with Sage ERP via Greytrix and PayFabric payments.
The same senior engineers, month after month, not a ticket lottery.
Most Magento support goes wrong for one of two reasons: every request lands with a different stranger who has to relearn your store, or the team that helps is junior and the fixes do not hold. We built our retainer to do the opposite.
The engineers who know your codebase
Your retainer is staffed by a dedicated senior team, not whoever happens to be free that day. They learn your store, your integrations, and your quirks, so the second month is faster than the first and support compounds the longer we work together.
Senior team, no junior bench
You are not paying a retainer to train someone on your store. Adobe-certified engineers do the work, and they write to platform standards, so a fix today never quietly becomes a regression you pay to chase next quarter.
Response times you can count on
Severity-based response times are written into the agreement and matched to your risk. A store-down emergency gets immediate attention; routine work moves through a shared backlog you can see, reorder, and reprioritize at any time.
Support that also grows the store
About 94% of our clients stay with us after launch because the retainer does more than keep things running. It ships the roadmap, tunes performance, runs experiments, and moves the numbers month over month.
A clear path from onboarding to measurable growth.
Onboard
We audit your codebase, integrations, and analytics, then document what we inherit in plain language. Your team meets the senior engineers who will own the store.
Stabilize
We clear the most urgent risks first: broken flows, security gaps, and the performance issues quietly costing you orders, so the foundation is solid before we build.
Support
A shared backlog, severity-based response times, and reserved monthly capacity. Fixes, upgrades, and roadmap work flow through the same senior team every cycle.
Grow
With the store stable, we shift capacity toward features, conversion experiments, and the roadmap. The team that supports it is the team that makes it perform.
What merchants ask before they put us on retainer.
The questions we hear most before a retainer starts. If yours isn't here, just ask.
What is the difference between Magento support and Magento maintenance?
Maintenance keeps the store healthy: patches, upgrades, monitoring, and uptime. Support is broader. A support retainer covers all of that plus the development work, fixes, and roadmap building that move the business forward. Most clients want both, and our retainer combines them under one senior team.
Will the same engineers work on our store every month?
Yes. That is the whole point of a retainer with us. You get a dedicated senior team that learns your codebase, your integrations, and your business, so issues get fixed faster and new work ships without a ramp-up tax every time.
How fast do you respond when something breaks?
Response times are written into your retainer and matched to severity. A store-down emergency gets immediate attention; routine requests move through a shared backlog you can see and reprioritize. Because the team already knows your store, diagnosis starts in minutes, not after a discovery phase.
Can you support a Magento store another agency built?
Yes, and it is one of the most common ways clients start with us. We run a code and architecture audit first, document what we inherit in plain language, then take over support with a clear picture of the risks and quick wins already mapped. You are never locked in, and you keep full ownership of your code.
How does a Magento development retainer work and how is it scoped?
A retainer reserves a block of senior engineering capacity each month for your store. Hours flex between fixes, upgrades, and roadmap work as your priorities change. We scope the right level of capacity to your catalog, traffic, and integrations on the first call, with a clear itemized quote and no long sales cycle.
What if our needs are bigger than support some months and smaller in others?
That is normal, and the retainer is built for it. Capacity flexes month to month, and for larger initiatives we can scope a fixed project alongside the retainer, so support never gets crowded out by a big build, or the other way around.
Give your Magento store the team it deserves.
Tell us where the store needs help. We will come back within one business day with a real plan, a real response model, and a real number.