Salesforce Commerce Cloud Agency & Development Partner

As a certified Salesforce Commerce Cloud partner, we guide you through the entire lifecycle of your ecommerce implementation. From strategy and architecture to code development and post-launch support, we ensure you maximize your ROI on the platform.

Yes. While it is a SaaS platform, it offers extensive customization capabilities via OCAPI and the robust cartridge system. Our Salesforce Commerce Cloud developers can build custom features to match any business requirement.

Absolutely. We specialize in Salesforce B2B Commerce (formerly CloudCraze). We help manufacturers and distributors digitize their sales process with custom catalogs, quick order pads, and negotiated pricing.

Einstein AI is embedded directly into the platform. We configure it to automatically personalize product recommendations, search results, and email content for each visitor, significantly increasing conversion rates without manual effort.

A standard Salesforce Commerce Cloud implementation typically takes 3–6 months from discovery to launch. Complex multi-site or B2B implementations may require 6–12 months. Our IWD Accelerator programme uses pre-built SFRA foundations to reduce time-to-market and lower initial development costs.

Yes. We manage full platform migrations to Salesforce Commerce Cloud from Magento, SAP Hybris, and legacy custom platforms. Our migration process includes data mapping, SEO redirect management, integration rebuilds, and a phased launch strategy to protect revenue continuity.

Yes. We implement both Salesforce B2C Commerce (SFCC) for direct-to-consumer storefronts and Salesforce B2B Commerce (formerly CloudCraze) for wholesale and distributor portals. Our team understands the architectural differences and builds the right solution for your sales model.

Our managed support retainers include 24/7 uptime monitoring, security patching, Commerce Cloud version upgrades, cartridge maintenance, and performance optimisation. We act as an extension of your team, resolving issues proactively before they affect your revenue or customer experience.

A standard Salesforce Commerce Cloud agency implementation takes 4–6 months for a full-featured B2C storefront. Complex B2B portals or multi-site global deployments can take 6–12 months. Timeline depends on integration complexity (ERP, OMS, loyalty systems), the number of storefronts, and custom cartridge development requirements. As a certified Salesforce Commerce Cloud development partner, we provide a detailed project plan with milestones during discovery so you have full visibility from day one.

Salesforce B2C Commerce (formerly Demandware) is built for direct-to-consumer storefronts requiring personalization at scale, Einstein AI product recommendations, and high-traffic flash sale management. Salesforce B2B Commerce (formerly CloudCraze) is purpose-built for wholesale and distributor portals with contract pricing, account hierarchies, and self-service reorder capabilities. As a Salesforce Commerce Cloud agency, IWD has delivered both — and can help you choose the right product or implement a hybrid model for brands that sell both B2C and wholesale.