Picking the right Shopify agency is the biggest single decision in any new build or replatform. The wrong partner adds 4-12 months and 30-200K to total cost. The right partner ships on schedule with retention-ready conversion patterns baked in.
This guide is the comprehensive comparison our team uses when scoping vs. external candidates. It covers the top 12 Shopify agencies in 2026, the criteria that matter, pricing brackets, B2B and headless capabilities, and the decision framework for picking the right partner for your build.
The 30-Second Verdict
If you're scanning:
- Enterprise B2B + Plus + headless: IWD Agency, BVA, We Make Websites
- High-velocity DTC + brand-led design: Electric Eye, Tako Agency, BVA
- Mid-market Plus builds (5M to 25M GMV): IWD Agency, Storetasker (Plus tier), Underwaterpistol
- Sub-5M GMV / Shopify Advanced not Plus: Storetasker, Tako, Pixel Union (theme + build)
- Replatform from Magento/BigCommerce: IWD Agency (cross-platform), BVA, We Make Websites
Read on for the full criteria-based comparison plus a 2026 pricing reality check.
What "Best" Actually Means in 2026
The "best Shopify agency" varies wildly by what you're building. A flash-sale DTC brand needs different things than a B2B distributor migrating from Magento. Before comparing agencies, get clear on the four dimensions that matter most.
The Top 12 Shopify Agencies — Detailed Profiles
01. IWD Agency

Quick stats: Founded 2010 · 120+ Shopify Plus builds · 5M to 100M GMV bracket · Deep B2B + headless · Cross-platform (Shopify Plus + Adobe Commerce + BigCommerce)
Headquarters: US (Pennsylvania)
Specialties: B2B implementations for manufacturers and distributors, replatforms from Magento/Adobe Commerce, ERP integrations (NetSuite Connector built in-house), headless Hydrogen builds.
Notable clients: Adtran, PSU Creamery, Urbanspace, Bobcat (industrial/B2B-leaning brand roster).
Pricing: 75K to 250K typical Plus build. 35K to 95K theme refresh. 90K to 250K headless. See Shopify Plus pricing reality.
Best for: Enterprise B2B engagements, complex ERP integration, multi-platform brands (Shopify Plus + retained legacy Magento). Disclosure: this guide is published on IWD's blog and IWD is positioned at #1 by self-evaluation — see the methodology section for scoring transparency.
02. BVA

Specialties: High-velocity DTC, CRO retainers, Klaviyo email/SMS integration, design-led builds.
Best for: DTC brands at 10M+ GMV that want a long-term design + CRO retainer alongside the build.
03. Electric Eye

Best for: Design-led DTC brands where visual identity is a core differentiator. Strong community presence via podcast and Shopify ecosystem events.
04. Tako Agency

Quick stats: Founded 2017 · Plus partner · 2M to 25M GMV bracket · Fractional CMO service available · Retainer-primary engagement model
Headquarters: US (Charleston, SC)
Specialties: Tako blends agency dev with fractional growth/marketing leadership. Their core offer is a build-plus-retain model where you ship the Shopify Plus site with their team and then keep their marketing operators embedded for 3 to 12 months post-launch. Strong on email/SMS, paid social, lifecycle automation. Heavy Klaviyo + Attentive partner roster. Some headless work via Hydrogen but not their primary strength.
Notable clients: Roster skews mid-market DTC at the 2M to 15M GMV bracket. Apparel, food/bev, and supplement brands feature heavily in published case studies.
Pricing: 50K to 150K typical Plus build. 8K to 20K/month retained growth team add-on. Multi-month minimums on retainers.
Best for: Brands at 2M to 15M GMV who want development AND ongoing marketing operators under one roof — particularly if you don't yet have a senior in-house growth lead. If you already have a strong CMO and just need a Shopify build, BVA or Electric Eye is the cleaner fit.
05. We Make Websites

Quick stats: Founded 2009 · 200+ Plus builds · 10M to 200M GMV bracket · UK + US dual presence · Premier Plus Partner candidate
Headquarters: London (HQ) and New York City. Bi-coastal coverage for North American and European clients.
Specialties: International commerce is We Make Websites' core differentiator. They were early movers on Shopify Markets and currently run multi-region, multi-currency, multi-language storefronts for premium lifestyle brands expanding from one market into 5+ regions. Deep capability in checkout localization, regional tax/duty handling, language-specific SEO, and cross-border fulfillment routing. Strong design sensibility skewed toward editorial, premium-feel storefronts.
Notable clients: Hunter Boots, Sweaty Betty, Charlotte Tilbury, Honest Burgers, Bremont — heavy on premium UK/EU lifestyle brands plus US enterprise DTC.
Pricing: 100K to 350K typical Plus build. 25K to 60K/year retained partnership. Headless builds 150K to 400K. Higher minimum project size than mid-market peers.
Best for: Enterprise DTC brands at 10M+ GMV doing international expansion. If you're building one storefront for one country, WMW is overkill — pick BVA or Electric Eye. If you're building 5 storefronts across UK/EU/US/APAC with regional pricing and tax complexity, WMW is the strongest pick on this list. Particularly strong for premium lifestyle and fashion brands where editorial design quality matters.
06. Underwaterpistol

Quick stats: Founded 2005 · Plus partner · 2M to 30M GMV bracket · Glasgow HQ with EU/US client mix
Headquarters: Glasgow, Scotland.
Specialties: Underwaterpistol pitches itself on speed of delivery. Where a typical Plus build runs 12 to 20 weeks, UWP often ships in 8 to 12. Mid-market focus, strong on theme builds with thoughtful CRO baked in, retention/email expertise via Klaviyo + Omnisend partnerships. Less heavy on headless or complex B2B — they're optimized for high-velocity DTC where time-to-launch matters.
Notable clients: UK-heavy mid-market roster across food/bev, lifestyle, and pet brands. Less recognizable household names than BVA or WMW but consistent execution across the 2M to 30M GMV bracket.
Pricing: 45K to 130K typical Plus build. 6K to 18K/month retained support. Faster timelines = leaner project budgets.
Best for: Mid-market DTC brands at 2M to 20M GMV who need a Plus build shipped fast — particularly UK or EU brands where same-timezone overlap matters. If you're at 25M+ GMV with complex requirements, the bigger studios (BVA, We Make Websites, IWD) handle the depth better.
07. Pixel Union

Quick stats: Founded 2010 · Plus partner · 1M to 20M GMV bracket · Owns Empire, Pacific, Editorial, Atlantic themes · 50K+ theme installs
Headquarters: Vancouver, Canada (acquired by Pivotree in 2019; still operates as a distinct brand).
Specialties: Pixel Union is unique on this list because they're both a theme studio AND a build agency. If you start with one of their themes (Empire, Pacific, Editorial, Atlantic), the customization layer is faster and cheaper than a fully custom build because the underlying structure is already production-grade. They also do fully custom Plus builds without the theme starting point. Strong on apparel, lifestyle, food/bev.
Notable clients: Tens of thousands of Shopify stores use their themes. Custom-build roster includes mid-market DTC brands across North America and EU.
Pricing: Theme + customization: 25K to 75K (faster, leaner). Fully custom Plus build: 70K to 175K. Themes themselves: 350 USD one-time.
Best for: Brands at 1M to 15M GMV who want a faster path to a polished Plus build by starting from one of their productized themes. Particularly strong for apparel and lifestyle brands where the theme aesthetic is already close to what you want. If you need pixel-perfect custom design from scratch, a design-led agency (Electric Eye, BVA) is the better fit.
08. Storetasker

Quick stats: Founded 2017 · Expert Marketplace (not a traditional agency) · 500+ vetted Shopify experts · Hourly or per-task pricing · Sub-5M GMV ideal range
Headquarters: New York City (with experts globally).
Specialties: Storetasker is a marketplace, not an agency. They pre-vet freelance Shopify developers, designers, and specialists, then match you to one based on your scope. Engagements range from a 4-hour bug fix to a multi-month build. Plus-tier experts are available for bigger work. Strong fit for stores that need flexibility — pay only for hours used, scale up or down as needed, no agency retainer commitment.
Notable clients: Tens of thousands of small-to-mid Shopify stores have used Storetasker for one-off projects. Less suitable as a primary partner for stores at 10M+ GMV with complex ongoing needs.
Pricing: 75 to 250 USD/hour depending on expert seniority. No retainer minimums. Plus-tier experts at 150 to 300 USD/hour.
Best for: Sub-1M GMV stores doing per-task work (bug fixes, small features, theme tweaks). Also useful for brands at any GMV who need a specialist for a specific 1 to 4 week project without the overhead of agency contract negotiation. Not ideal for full Plus builds or long-term partnership — for that, a traditional agency (IWD, BVA, Tako, UWP) is the right call.
09. Ripen

Quick stats: Founded 2008 · Plus partner · 3M to 40M GMV bracket · Boston, MA HQ · B2B and manufacturing specialty
Headquarters: Boston, Massachusetts.
Specialties: Ripen is one of a small group of agencies specializing in B2B and manufacturing brand Shopify builds. They handle the complex catalog structures, customer-specific pricing tiers, quote workflows, and ERP integrations that B2B Shopify Plus implementations demand. Particularly strong for industrial, hardware, and supply-chain-heavy brands moving from legacy systems to Plus B2B native. Also do strong DTC work but the B2B muscle is what differentiates them.
Notable clients: Roster skews B2B distributor and manufacturer brands across North America.
Pricing: 70K to 200K typical B2B Plus build. 90K to 250K for builds with deep ERP integration (NetSuite, SAP, Acumatica).
Best for: B2B brands and manufacturers at 3M to 40M GMV migrating to Shopify Plus B2B native. If your stack includes NetSuite or another ERP, Ripen has the integration chops to make the data sync clean. For pure DTC, BVA or Electric Eye is the cleaner pick. For deeper cross-platform B2B (Plus + retained Magento for legacy products), IWD's cross-platform fluency is the differentiator.
10. Stilelibero
Quick stats: Founded 2011 · Plus partner · 2M to 25M GMV bracket · Milan HQ · Multi-language European specialty
Headquarters: Milan, Italy. Strong network across IT, FR, DE, ES, UK markets.
Specialties: Stilelibero is the strongest pick on this list if you're a European brand or a non-EU brand expanding into Italy, France, Germany, Spain. They handle multi-language storefronts natively, regional payment method integration (SEPA, Klarna, Sofort, Bancontact), VAT handling, and the EU-specific compliance touchpoints (cookie banners, GDPR, packaging directive). Also strong on fashion and home/lifestyle aesthetics, reflecting their Italian design sensibility.
Notable clients: Italian fashion and lifestyle brands, plus North American brands expanding into the EU market.
Pricing: 50K to 150K typical Plus build (lower than US peers). 8K to 22K/month retained. Adds language localization at 5K to 15K per additional language.
Best for: European brands or any brand serious about an EU expansion. If you're US-only and planning to stay US-only, the US-based agencies (IWD, BVA, Electric Eye) are a better cultural fit. If your roadmap includes Italian, French, German, or Spanish storefronts within the next 24 months, Stilelibero's geographic + linguistic edge is meaningful.
11. Rave Commerce
Quick stats: Founded 2018 · Plus partner · 1M to 15M GMV bracket · Vertical specialization: fashion + apparel · Boutique team size
Headquarters: US (multi-city remote team).
Specialties: Rave Commerce is a vertical specialist. Where most agencies on this list serve any DTC vertical, Rave deliberately limits the roster to fashion and apparel brands. The benefit: deep familiarity with apparel-specific patterns — color/size variant complexity, look-book content systems, product imagery workflows at scale, fit-finder integrations, post-purchase apparel-specific returns. Less heavy than BVA or Electric Eye but the apparel-specific knowledge is a real asset.
Notable clients: Independent fashion and apparel DTC brands at 1M to 12M GMV.
Pricing: 40K to 110K typical Plus build. 5K to 14K/month retained.
Best for: Fashion and apparel brands at 1M to 12M GMV who want a partner with vertical-specific pattern recognition rather than a generalist agency. For non-apparel verticals (food/bev, supplements, home goods), pick a generalist. For larger fashion brands at 15M+ GMV, BVA or Electric Eye have more enterprise depth.
12. Blend Commerce

Quick stats: Founded 2017 · Plus partner · 1M to 10M GMV bracket · Sheffield, UK HQ · CRO-led methodology
Headquarters: Sheffield, England.
Specialties: Blend Commerce's positioning is CRO-first. They build Plus stores with conversion-rate optimization baked into the methodology rather than treated as a post-launch retainer. Strong on Shopify theme customization (often Pixel Union or Out of the Sandbox theme as starting point), A/B testing rigor, and post-launch CRO sprints. Smaller scope than the bigger studios.
Notable clients: UK-based mid-market DTC brands across health/beauty, home goods, lifestyle.
Pricing: 30K to 90K typical engagement. 4K to 12K/month retained CRO sprints.
Best for: Brands at 1M to 8M GMV who want a Plus build with CRO discipline integrated from day one, particularly UK-based brands valuing timezone alignment. Smaller scope and budget than BVA or Tako — picture this as the boutique CRO-led pick at the lower end of the Plus tier.
Head-to-Head Comparison Matrix
2026 Pricing Reality
What you'll actually pay for a Shopify agency engagement varies 10x based on scope. Here's the realistic pricing breakdown.
Pricing variables that move the needle
- Catalog size: 1K SKUs vs 50K SKUs is a 30-50% scope difference on data migration alone.
- B2B complexity: Native Plus B2B is straightforward. Custom quote workflows, multi-tier pricing, requisition lists add 15-40K.
- ERP integration: Standard Celigo connector is 8-15K. Custom NetSuite/SAP/MS Dynamics integration is 30-80K. See our Magento NetSuite integration guide for the framework.
- Number of custom Liquid sections: Each unique design section adds 1-3 dev days.
- Multi-region (Shopify Markets): Adds 10-25K depending on regional catalog/tax/currency complexity.
The Plus Partner Tier System
Not all "Shopify Plus Partners" are equal. The Shopify Partner Directory has multiple tiers and recognition badges that affect what kind of clients an agency can credibly serve.
Decision Framework
Pick an agency by your specific situation
Enterprise B2B + complex ERP + multi-platform retention (Shopify Plus + legacy Magento)
IWD Agency. Cross-platform fluency is rare in the Shopify ecosystem — most Plus partners are Shopify-only. IWD's Magento background means migrations stay clean and you retain optionality on legacy systems.
High-velocity DTC, brand-led visual identity, 10M+ GMV
BVA, Electric Eye, or Tako Agency. All three excel at design-driven DTC. Electric Eye for community/podcast presence. BVA for retainer integration. Tako for fractional CMO model.
Mid-market Plus build (2-10M GMV), straightforward DTC
Tako, Underwaterpistol, We Make Websites, or IWD. All can deliver. Pick on cultural fit + retainer model.
Sub-1M GMV, Shopify Basic/Grow plan, tight budget
Storetasker (Plus tier freelancers) or Pixel Union (theme + light customization). Full agency engagement is overkill at this scale. Hourly freelancer or productized theme makes the budget math work.
International expansion / Shopify Markets / multi-region
We Make Websites or Stilelibero. Both have deep international expertise. See our Shopify Markets vs BigCommerce Multi-Storefront comparison for the architectural framework.
Replatform from Magento or Adobe Commerce
IWD Agency or BVA. IWD's Magento background plus Shopify Plus build experience means data + history + custom logic gets translated cleanly. See our Adobe Commerce development guide for context.
What to Ask Every Shopify Agency You Talk To
The 2026 Shopify Agency Landscape — Trends
How We Verified Each Agency — Methodology Deep-Dive
The Top-12 ranking and capability matrix scores in this article were assigned using the following six-step methodology. We share the full process so anyone can replicate the scoring or challenge the placement on individual rows.
Step 1: Plus Partner status verification
Every agency on this list was verified via the Shopify Partner Directory (May 2026 snapshot) for active Shopify Plus Partner status. We excluded agencies in the broader Expert Marketplace tier unless they explicitly demonstrated Plus-tier engagement at scale (Storetasker is the one exception — included because their Plus-tier experts have a verifiable track record).
Step 2: Portfolio depth audit
For each agency we cataloged:
- Publicly-listed case studies on their own site
- Live client URLs that load to genuine Shopify Plus storefronts (verified via header inspection)
- Number of Plus-specific case studies (vs. lower-tier Shopify builds)
- Vertical diversity (does the roster look like 12 fashion brands or genuine breadth?)
- Recency of work (last 24 months vs. 5 year old reels)
Step 3: B2B + headless capability scoring
We scored each agency 1-5 stars on:
- B2B expertise: Plus B2B native engagements, B2B-specific case studies, mention of company hierarchies/price lists/quote workflows
- Headless: Hydrogen or Next.js storefront case studies with verifiable URLs (not just "we do headless" service-page claims)
Step 4: GMV bracket estimation
Where agencies publish client revenue brackets, we used their figures. Where they don't, we estimated by triangulating from publicly listed client brand presence (a Plus client doing 50M GMV publishes annual revenue; a client doing 3M GMV typically doesn't).
Step 5: Enterprise client roster check
We weighted recognizable brand names (Heinz, Gymshark, Allbirds, Mejuri, etc.) higher than anonymous case studies. Bonus weight for clients who appear in Shopify's own Plus marketing materials — Shopify's editorial team is selective about which brands they feature.
Step 6: Migration + cross-platform track record
For replatform-specific scenarios, we tracked which agencies have:
- Documented Magento → Shopify Plus migrations
- Documented BigCommerce → Shopify Plus migrations
- Multi-platform fluency (still maintaining a non-Shopify practice alongside their Plus work)
This last dimension is rare. Most Plus partners abandoned Magento years ago. Cross-platform fluency is what put IWD at #1 on this list — most competitors couldn't earn it.
Scoring transparency disclosure
This guide is published by IWD Agency. IWD is positioned at #1 by self-evaluation against the same six-step methodology. We score ourselves transparently — same criteria as competitors. Where your situation is a poor fit for IWD, the decision framework above explicitly recommends other agencies first. We believe that's better long-term positioning than artificially inflating our own ranking. If you disagree with our placement on any row, the methodology is public and reproducible — challenge the score and we'll update with documentation.
Red Flags to Watch For During Agency Selection
The cost of a bad agency choice is rarely the deposit you lose. It's the 6 to 12 months of delayed revenue and rebuild cost that follows. These are the specific patterns to watch for in proposals, sales calls, and the contract itself.
Red Flag #1 — Vague team composition
A bad sign: "We'll assign the team once we kick off." A good sign: a one-page team roster with names, roles, time allocation percentages, and bios. If the agency can't tell you who specifically will work on your build before you sign, they're either selling you junior talent the senior salespeople hide, or they haven't actually built the staffing plan yet.
Red Flag #2 — Refusal to share recent live URLs
Every Plus partner should be able to produce 3+ recent live client URLs within 60 seconds of being asked. If they hesitate, fall back on "let me check what's under NDA," or send screenshots instead of links, the work is either too old to be impressive or wasn't actually theirs.
Red Flag #3 — Fixed-bid pricing on under-scoped requirements
A 12-week Plus build that hasn't been scoped properly cannot be priced fixed-bid. Agencies who offer fixed-bid on vague briefs are either pricing it high enough to absorb scope creep (you overpay) or planning to change-order you mercilessly the moment you ask for anything beyond the bare minimum. Trust agencies who quote a price range during early conversations and only finalize after discovery.
Red Flag #4 — Zero documented QA process
Ask: "Walk me through your QA + handoff process." Good answers describe specific stages — staging environment, internal QA matrix, client UAT cycle, soft launch with traffic ramp, monitoring period post-launch. Vague answers ("we test everything before handoff") are a tell that they don't actually have a process.
Red Flag #5 — No post-launch support model
If the agency's pricing stops at launch and they don't have a defined retainer or hourly bucket model for post-launch fixes, you're going to be stranded the first time something breaks at 11pm on a Saturday. Healthy agencies have a defined ongoing engagement model — even if you don't sign it on day one, it should exist.
Red Flag #6 — Inflated case study claims
If the case study says "we increased their conversion rate by 340%," ask exactly what the baseline was, what the timeframe was, and what other variables changed. Agencies who can't substantiate their published numbers are either fabricating or attributing organic brand growth to their build. Real case studies cite specific dates, specific variables, and acknowledge the limits of attribution.
Red Flag #7 — One-platform-only positioning sold as a feature
"We only do Shopify, so we're the deepest specialists" is sometimes true. But for replatform scenarios it's a tell that they can't actually evaluate Shopify vs. alternatives objectively — they're going to recommend Shopify regardless of fit. Cross-platform agencies (like IWD) can advocate for the right platform for your specific situation, even when that platform isn't the one they'd build on. Single-platform agencies have an unspoken bias.
Red Flag #8 — Lack of senior eyes on your account
The proposal includes a senior partner's name. The contract gets signed. Then you find out at week 3 that the senior partner sees your account in a weekly 30-minute status call and the actual work is being done by a 2-year-out-of-bootcamp developer. Ask explicitly: "How many hours per week of senior involvement is in this engagement?" If the answer is under 8 hours/week on a 12-week project, you're not getting the senior talent the sales pitch implied.
Frequently Asked Questions
Common questions about hiring a Shopify agency
How long does a typical Shopify Plus build take?
Theme refresh: 6-10 weeks. Fresh Plus theme build: 12-20 weeks. Plus build + B2B: 14-22 weeks. Headless on Hydrogen: 16-24 weeks. Replatform from Magento/BigCommerce: 16-28 weeks depending on data + custom logic depth.
How much does a Shopify Plus agency cost?
Theme refresh: 35K to 95K. Fresh Plus theme build: 75K to 200K. Plus B2B build: 90K to 250K. Headless build: 90K to 250K. Replatform: 100K to 300K depending on scope and complexity. See our Shopify Plus pricing breakdown for detailed line items.
What's the difference between a Shopify Partner and a Shopify Plus Partner?
Shopify Partner is the free entry tier — anyone with a Shopify build can self-identify. Shopify Plus Partner requires multiple verified Plus builds + revenue threshold + Shopify's review. The Plus Partner badge is the meaningful credential for mid-market and enterprise builds.
Should I pick a Shopify-only agency or a cross-platform agency?
Shopify-only wins when you're committed to Shopify long-term and want the deepest possible Shopify-specific expertise. Cross-platform (like IWD) wins when you have legacy systems (Magento, BigCommerce, WooCommerce) to integrate with, when you're doing a replatform, or when you want optionality on platform changes in the future.
What red flags should I watch for during agency selection?
Top 5 red flags: (1) Unclear team-side composition ("we'll figure that out after signing"), (2) refusal to share recent live URLs, (3) fixed-bid pricing on scopes too vague to estimate, (4) zero documented QA + handoff process, (5) lack of post-launch support model.
How do I write a good Shopify agency RFP?
Cover 6 sections: (1) Business + GMV context, (2) current platform + pain points, (3) what you need built (specific features), (4) timeline + budget brackets, (5) success metrics + how you'll measure them post-launch, (6) the 10 RFP questions above. Avoid vague briefs — they attract vague proposals.
When should I pick a freelancer over an agency?
Freelancer wins for: sub-1M GMV stores, hourly task work (bug fixes, small features), short engagements (under 4 weeks). Agency wins for: full builds, ongoing retainer relationships, projects requiring multiple skill sets (design + dev + integration + content), enterprise governance requirements.
How much should I budget for ongoing post-launch agency support?
Typical retainer brackets: 4K to 8K/month for a mid-market DTC store (catch-up tickets, minor features, monitoring). 10K to 20K/month for active CRO + iteration. 25K to 50K/month for embedded teams shipping continuously. One-off hourly: 150 to 300 USD/hour from quality Plus partners. Budget at minimum 5-10% of annual GMV for combined platform + agency + apps for the first 18 months post-launch.
Should I use a US-based or UK-based Shopify agency?
Default to your local timezone for daily collaboration. US brands typically work best with US agencies (IWD, BVA, Electric Eye, Tako, Ripen) for same-business-day responsiveness. UK and EU brands often prefer UK/EU agencies (We Make Websites, Underwaterpistol, Blend Commerce, Stilelibero). Cross-Atlantic engagements can work but expect 6-8 hour communication lag windows. For replatforms or B2B builds where deep specialty matters more than timezone, follow the expertise — IWD's cross-platform B2B muscle is worth a timezone offset; we don't recommend a worse-fit local agency just for proximity.
What's the difference between a Shopify Plus build and a custom Shopify Plus theme refresh?
Theme refresh: Take an existing Shopify Plus store, refresh the design and add features within the existing theme framework. 35K to 95K, 6-10 weeks. Custom Plus build: Start from scratch (often Dawn or a productized theme like Empire) and build a fully custom storefront with bespoke design and architecture. 75K to 200K, 12-20 weeks. Headless Plus build: Replace the entire frontend with Hydrogen, Next.js, or Remix while keeping Shopify as the commerce backend. 90K to 250K, 16-24 weeks. The right one depends on whether your current store has architectural problems (rebuild) or just design problems (refresh).
How long does it take to fully launch a Shopify Plus store from kickoff?
Theme refresh: 6-10 weeks from contract signature. Fresh Plus build: 12-20 weeks. Plus B2B build: 14-22 weeks (the B2B configuration adds 2-4 weeks of catalog, pricing tier, and quote workflow setup). Replatform from Magento/BigCommerce: 16-28 weeks depending on data complexity and custom logic depth. Headless build: 16-24 weeks. These are realistic timelines — agencies who quote half of these are either skipping QA, hiding scope, or planning to slip.
How do I know if a Shopify agency is the right cultural fit?
Three signals to watch in the sales process: (1) Do they ask substantive discovery questions or pitch from a script? (2) Do they push back on parts of your brief, or agree with everything? (Agreement is a red flag — good partners disagree productively.) (3) Do they share a recent failure honestly, or claim a 100% success rate? Cultural fit also shows up in tools used (Slack, Notion, Linear vs. email threads) and meeting cadence preferences (weekly syncs, async-first, or daily standups). Match what you actually want for the next 6-18 months, not just the build period.
What's the average annual cost of running a Shopify Plus brand with an agency partner?
For a 10M GMV brand: ~28K Shopify Plus subscription + ~268K payment processing + ~42K app stack + ~200K agency retainer = ~538K total annual TCO (about 5.4% of GMV). For a 5M GMV brand: ~28K platform + ~134K processing + ~24K apps + ~96K agency = ~282K (5.6% of GMV). For a 25M GMV brand with deep B2B: ~80K platform (revenue share kicks in) + ~600K processing + ~90K apps + ~360K agency = ~1.13M (4.5% of GMV). Industry-healthy benchmark is 3-7% of GMV.
Related Reading
IWD Shopify Plus agency services · Shopify development services · Shopify Plus B2B services · Shopify Plus B2B vs BigCommerce comparison · Adobe Commerce development guide · Shopify Plus pricing breakdown
If you're scoping a Shopify Plus build, replatform, or headless engagement and want to chat with our team, book a 15-minute scoping call. We'll walk through fit honestly — including whether another agency on this list might be a better match for your specific situation.